Shipping policy

Shipping Policy

Every order is handled with care. If you have questions about your order at any stage, please use our contact form or support email so we can respond efficiently.

Order Confirmation
You will receive a confirmation email as soon as your order is placed. If you do not see it, check your spam or promotions folder. If it still does not appear, contact us and we will help locate your order.

Processing Time
Orders are processed within 2 business days, Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing the next business day.

Shipping Availability
Shipping is currently available within the United States only. We do not offer international shipping at this time and will update this page if that changes.

Shipping Rates
Shipping is free on all orders within the United States. Any applicable taxes are calculated at checkout.

Delivery Times
Delivery times vary by carrier and destination. Most U.S. orders arrive within 3–7 business days after shipment, though delivery times are estimates and not guaranteed. You will receive a tracking number by email once your order ships.

Tracking Your Order
Tracking information is emailed once your order ships. If you have not received tracking within 3 business days of placing your order, check your spam folder first, then contact us.

Carrier Delays
Once an order has shipped, delivery is handled by the carrier. Carrier delays, weather, holiday volume, and similar interruptions are outside our direct control, though we will help you look into delivery issues where possible.

Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout. If you notice an error after ordering, contact us as soon as possible — we cannot guarantee the address can be changed once the order has entered fulfillment.

Orders shipped to an incorrect address provided by the customer are not eligible for refund or replacement unless the package is returned to us in resalable condition. If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs to resend it.

Lost or Missing Packages
If tracking shows delivery but you did not receive the package, please check with your household, neighbors, building mailroom, front desk, or local carrier first. If it still cannot be located, contact us with your order number. We will review the tracking information and determine next steps. Replacement or refund eligibility is reviewed case by case.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include your order number, a brief description of the issue, and photos of the item and packaging. If approved, we will send a replacement or issue a refund, including any shipping costs you paid.

Returns and Refunds
The Permission to Achieve™ Planner may be returned within 30 days of delivery if it has not been written in and is in sellable condition. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect, or the return is due to an error on our part.

The Permission to Achieve™ Complete System and Money Blocks™ have their own terms because they include digital access and live sessions. For full details on all products, please review our Returns and Refunds Policy.

Questions About Your Order
For questions about your order, shipping, returns, or refunds, contact us through our contact form or support email. Please include your order number, the email address used at checkout, and a brief description of the issue.